dcg55 Privacy Policy

dcg55 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy clearly describes what information we collect when you use the dcg55 website and related services, how we use it, and how we keep it secure.

This policy applies to all dcg55 services, mobile platforms, and related digital channels. By creating an account or using our services on our platform, you agree to the terms of this privacy policy.

dcg55 collects various types of information to operate its services. This information may be collected directly from you, automatically, or through third parties.

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and account password
• National ID card or passport number (for KYC verification)
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)
• Current address

2.2 Transaction Information

• Deposit and withdrawal history
• Payment method details
• Bonus and promotion usage records
• Detailed betting and gaming activity information

2.3 Technical and Device Information

• IP address and device identifiers
• Browser type and operating system information
• Cookies and similar tracking technologies on the website
• Login time, session information, and navigation patterns
• Location data (subject to your permission)

2.4 Communication Information

• Live chat support session records
• Email communication history
• Complaint and feedback details

dcg55 uses collected information only for specific, legitimate, and transparent purposes. Those purposes are described in detail below.

dcg55 never sells your personal information to third parties. However, limited sharing may occur in certain circumstances.

4.1 Service Provider Partners

To operate our platform, we work with trusted technology partners, payment processors, and game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming). Only the necessary information is shared with these partners, and they are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be legally required to disclose information as part of a court order, government directive, or legal process. In such cases, we provide only the minimum amount of information required.

4.3 Business Transfers

If a merger, acquisition, or asset transfer occurs in dcg55's business operations, user information may also be transferred. In such cases, we will provide advance notice and the new entity will be required to uphold the same privacy standards.

4.4 With Your Consent

Outside of the above cases, your personal information will not be shared with any third party without your explicit consent.

dcg55 uses cookies and similar tracking technologies on its website. These technologies improve your browsing experience and personalize the service.

5.1 Types of Cookies We Use

• Essential Cookies: Required to ensure the website's core functionality (login sessions, security).
• Functionality Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: Used to understand website traffic and usage patterns.
• Marketing Cookies: Used to show relevant advertisements and offers with your consent.

5.2 Cookie Controls

You can control or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some important website features to stop working.

dcg55 has adopted industry-standard security measures to keep your personal and financial information secure.

• SSL Encryption: Our platform uses the highest-grade encryption technology, keeping your information fully protected during transmission.
• Two-Factor Authentication: A two-step verification system is available for added security.
• Secure Data Storage: All information is stored in encrypted form on secure servers.
• Regular Security Audits: Our systems are regularly tested by security experts.
• Access Controls: Only authorized personnel can access the necessary information.
• Fraud Monitoring: An automated system is in place to flag unusual transactions and activity.

dcg55 retains your information only for as long as necessary. In determining this period, we consider the following:

• All information is retained while the account remains active.
• Even after an account is closed, necessary information may be kept for a defined period to meet legal obligations.
• Financial transaction records are retained for the period required under applicable legal provisions.
• Marketing information is deleted immediately upon withdrawal of your consent.

After the defined retention period, information is securely deleted or fully anonymized.

As a user of the dcg55 platform, you have the following rights over your own information:

8.1 Right to Access

You have the right to know what information we hold about you. You can contact our support team to request a copy of your stored information.

8.2 Right to Rectification

If any information stored about you is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted, however information required to meet legal obligations may be retained.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. You can contact the support team at any time to stop marketing messages.

8.5 Right to Data Portability

You can request to receive your information in a structured, commonly used format.

dcg55 is a platform for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21.

Age verification is in place during the registration process. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.

21+ For users aged 21 and above only.

If parents or guardians believe their child has created an account on our platform, please contact us immediately.

In operating dcg55's services, information may be stored and processed on servers in various countries. In such cases, we ensure that:

• Appropriate security measures are always applied when transferring information.
• All partner organizations are required to meet equivalent privacy protection standards.
• International data protection standards are followed.
• User interests are protected at all times.

Our platform may have connections to game providers and payment service providers. These third parties have their own privacy policies and are responsible for their own information collection and use.

dcg55 is not responsible for the privacy practices or content of third parties. We recommend reading the relevant privacy policy before using their services.

dcg55 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Displaying a notice in a prominent place on the website.
• Sending a notification to your registered email address.
• You will be notified of any changes at the time of login.

Continuing to use the platform after any changes will be considered as your agreement to the updated policy. The date of each revision will be noted at the top of the policy.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Direct support in Bengali is available 24/7.
• Support Hours: Around the clock (BST, UTC+6).

Our privacy team generally responds to your request within business days. For urgent matters, use the 24/7 live chat.

To learn more, visit our FAQ page or About Us page.